Frequently Asked Questions

Our Dog Daycare Facility is over 8,000 sq ft of indoor and outdoor play space. The Indoor space is divided into multiple large play zones, making it safe and comfortable for dogs of all sizes & energy levels.

Yes, there are multiple large play areas! We not only create dog packs for dogs of different sizes, but we also consider their temperament, energy levels and special needs.

Mornings start with breakfast and then we head outside for an early morning romp to stretch our legs and relieve ourselves. The dogs play in off leash groups of matching temperaments, both indoors and outdoors throughout the day and evening. Overnight we set our dogs up in all their different sleeping areas and tuck them in for some well needed rest & relaxation.

It is very important for all dog owners to understand that when you go to a public dog park or you send your dog to an off leash environment with other dogs there is always the potential for accidents, and incidents between dogs to occur. Dogs are living animals and they can get cut, scratched, bumped and bruised while playing – just like kids do at school, so we supervise them closely. We are here to meditate on these situations and maintain order, but it’s important to know the natural inherent risks of allowing your dog to play off leash in a pack of free running dogs.

Anytime during business hours: Monday to Friday 7am – 7pm Saturday, Sunday & Stat Holidays 9am – 7pm.

Yes, all dogs must be up-to-date on vaccinations and pass a temperament assessment.

Absolutely! We encourage you to bring familiar items to make your pet’s stay more comfortable.

Your dog will enjoy multiple play sessions and exercise breaks throughout the day, both indoors and outdoors.

We are happy to accommodate special diets and administer medications as per your instructions for your pet care needs.

We have a fully private indoor and/or outdoor dog run just for our dogs. You can expect your dog to return home tired from a full day of high energy play.

We don’t have new dogs starting every day and we don’t start multiple new dogs at once in a day. This way we can maintain a high level of control over our pack’s behaviour.

At Soulmutts, safety is our top priority. We have a fully fenced, private outdoor dog park with professional sound barriers and pet-safe substrate. Our team is fully insured and bonded, with professional training to ensure the highest level of care. Additionally, we provide real-time updates and photos, so you can have peace of mind knowing your pet is safe and happy.

We offer specialised dog walking services to cater to pets with specific requirements. Our special needs dog walks are tailored for dogs needing extra care and personalised attention. Our staff is trained to administer medication and handle various health conditions, ensuring your pet receives the care they need.

We offer specialised dog walking services to cater to pets with specific requirements. Our special needs dog walks are tailored for dogs needing extra care and personalised attention. Our staff is trained to administer medication and handle various health conditions, ensuring your pet receives the care they need.

Yes, we strive to accommodate your scheduling needs. Our flexible scheduling options allow you to book walks on short notice or outside regular hours. Simply contact us to discuss your requirements, and we will do our best to arrange a suitable time for your dog’s walk.

Our group dog walks are designed to provide your pet with ample socialisation opportunities. These walls allow your dog to interact with other dogs in a safe and supervised environment, promoting healthy social behaviour. For puppies, we offer puppy socialisation walks that focus on gentle guidance and new experiences.

Soulmutts offers unique benefits that set us apart from other dog-walking services. We have the largest private outdoor dog park in downtown Toronto, providing a safe and spacious area for your pet to explore. Our fully insured and bonded team of professionals offers reliable, top-notch care, with real-time updates and photos to keep you informed. Additionally, our range of specialised services ensures that we can cater to the unique needs of every dog.

Yes, please read our service requirements for details about what is required from any dog in our dog pack.

Your dog will have an absolute blast at daycare. They’ll run, play, and socialise with their friends to their heart’s content. They can mingle with their fellow daycare friends, slide down exciting slides, conquer agility obstacles with impressive leaps, and explore the adventurous jungle gyms. And when they need a break, they can relax on ultra-comfy sofas or enjoy some cosy downtime filled with cuddles on a daycare attendant’s lap. Fun-filled daycare awaits your dog. Get ready for a day filled with excitement, energy, and endless tail-wagging fun!

During overnight boarding stays, bring your dog’s favourite food and any special items they love for their stay with us. We’ll provide the comfort, care, and endless fun – ensuring their time at Soulmutts feels just like home.

As much as we’d love to take them off the premises, we prioritise the safety of all our dogs during their stay. The amount of exercise your dog receives from all that running and playing is way more than just a regular walk. Your dog will be tired when he gets home!